Refund & Return Policy
Last updated: October 9, 2026
To request a return, email dealspark@agentmail.to within 30 days after delivery. Include your order number and reason for the request.
Return authorization
Contact us before sending anything back. If a return is approved, we will provide return instructions. Do not send an item to a supplier or other address unless we have instructed you to do so.
Item condition
Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, items should be unused and returned with original packaging, parts, and accessories. Some products may be excluded for hygiene, safety, personalization, or other reasons permitted by law; applicable restrictions will be communicated before purchase where required.
Damaged, defective, or incorrect items
Email dealspark@agentmail.to promptly with your order number, a description of the issue, and photos of the item and packaging. We will review the issue and explain the available remedy.
Return shipping
We will provide instructions for approved returns. Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, the customer may be responsible for return shipping.
Refunds
After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method where possible. Processing times depend on your payment provider or bank. Original shipping charges, duties, and taxes may not be refundable except where required by law or stated otherwise at purchase.
Cancellations and legal rights
Contact us as soon as possible to request an order cancellation. We cannot guarantee cancellation after fulfilment has begun or the order has shipped. This policy does not limit consumer rights that cannot be excluded under applicable law.
Questions? Email dealspark@agentmail.to.
How to request help
When contacting us, include the order number and explain whether the request concerns a return, a refund, a damaged item, or an incorrect product. For damaged or incorrect deliveries, clear photos of the item and outer packaging help us understand the issue. Please keep the product and packaging until we have reviewed the request and provided instructions.
Do not mail a return before receiving confirmation and the correct return instructions. Items sent to an unconfirmed address may not reach the appropriate fulfilment partner and could delay the review. If a return is approved, follow the instructions provided and retain any carrier receipt or tracking reference.
Refunds are reviewed after the applicable return or issue has been assessed. If approved, the time for the credit to appear depends on the original payment method and payment provider. We cannot guarantee a specific bank processing time. Any remedy will be handled in line with the details communicated for the order and applicable consumer law.
For delivery-related questions, review Shipping & Delivery. For general order support, use the Contact page. This policy is intended to explain the store's process and does not remove rights that apply under law.