DealSpark Refund & Returns Policy
Last updated: October 20, 2026
To request a return, email dealspark@agentmail.to within 30 days after delivery. Include your order number and explain the reason for your request.
Return authorization
Contact DealSpark before sending an item back. If a return is approved, we will provide the applicable return instructions. Do not send an item to a supplier or any other address unless we have confirmed those instructions with you.
Eligible item condition and exclusions
Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, eligible change-of-mind returns should be unused and include the original packaging, parts and accessories. Some products may be excluded for hygiene, safety, personalization or other reasons permitted by law. Any applicable restrictions will be communicated before purchase where required.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, email dealspark@agentmail.to promptly with your order number, a description of the issue and clear photos of the item and packaging. We will review the information and explain the available remedy, which may include a replacement, return or refund, subject to the circumstances and applicable law. Please keep the item and packaging until we provide instructions.
Return shipping costs
For approved change-of-mind returns, the customer is generally responsible for return shipping unless we state otherwise or applicable law requires otherwise. If an item is damaged, defective or incorrect, contact us before arranging a return so we can review the issue and advise the appropriate next steps and costs.
Refund timing and method
Where a return is approved, we will explain whether the item must be returned before the refund can be processed. After the return is received and assessed, we will notify you of the outcome. Approved refunds are issued to the original payment method where possible. The time for the credit to appear depends on your payment provider or bank, so we cannot guarantee a specific posting date. Original shipping charges, duties and taxes may not be refundable except where required by law or stated otherwise at purchase.
Order cancellations and legal rights
Contact us as soon as possible to request cancellation. We cannot guarantee cancellation after fulfilment has begun or the order has shipped. This policy does not limit consumer rights that cannot be excluded under applicable law.
How to request help
Email dealspark@agentmail.to with your order number and explain whether you need a return, refund or help with a damaged, defective or incorrect product. Do not mail a return before receiving confirmation and return instructions. Retain any carrier receipt or tracking reference for an approved return.
For delivery-related questions, review Shipping & Delivery. For general order support, use the Contact page.
DealSpark Refund & Returns Policy